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Frequently Asked Questions

Is operator training provided?

 

Comprehensive operator training for Hadaf Machine’s food industry equipment is provided during installation and commissioning

The training covers machine operation, maintenance, and safety

Is the machine installed at the customer’s site?

Installation and commissioning of Hadaf Machine’s food industry equipment is carried out by a specialized technical team at the customer’s site

 This service includes adjustments, training, and performance checks

Yes, installation and commissioning of all Hadaf Machine production equipment is performed by a specialized technical team at the customer’s site

 These services include technical adjustments, performance testing, and operator training on-site to ensure the machine is ready for operation

What is the manufacturing and delivery time for the machines?

The manufacturing and delivery time for Hadaf Machine’s food industry equipment ranges between 30 to 90 working days, depending on the type of machine and level of customization

 For an exact timeline, customers should contact Hadaf Machine’s experts

The production and delivery period of Hadaf Machine’s industrial equipment varies based on machine type, customization level, production capacity, and additional equipment, ranging from 30 to 90 working days

 The precise timeline is announced after finalizing the technical specifications  

How is the machine price calculated?

The price of food industry machines produced by Hadaf Machine is determined based on the type of machine, production capacity, level of automation, and custom features

Aprecise proforma invoice is provided after reviewing the customer’s requirements

The prices of Hadaf Machine’s products are calculated according to the type of machine, production capacity, automation level, additional equipment, and custom options

 For an accurate proforma invoice, the technical specifications and customer needs are reviewed, and the final price is then announced

What products are the machines suitable for?

 

Hadaf Machine’s food industry equipment is designed for a wide range of products including traditional sweets, cakes, cookies, qottab, and both fresh and dry pastries

 The machines also have the capability to inject cream, chocolate, and nuts

What does after-sales service include?

 

The after-sales services for Hadaf Machine’s products include technical support, spare parts supply, operational consultation, and periodic maintenance

These services ensure that the machines always operate under optimal conditions and that any technical issues are resolved promptly  

Are spare parts available domestically?

All consumable and spare parts for food industry machines produced by Hadaf Machine are available and can be supplied domestically

Yes, all consumable and spare parts for Hadaf Machine’s products are accessible and supplied within the country

This ensures that the machines remain operational throughout their useful life without any issues in spare part availability

 

Do the machines have export capability?

 

Hadaf Machine’s food industry equipment is manufactured in compliance with international standards and is fully exportable with special export packaging

Do the machines come with a warranty?

 

All food industry machines produced by Hadaf Machine include a valid 2-year warranty (excluding electrical parts) along with 10

years of after-sales service, spare parts supply, and technical support

Is machine customization possible?

Hadaf Machine’s food industry equipment can be customized according to production capacity, product type, and workshop space

 Hadaf Machine provides exclusive design and manufacturing services

Yes, the machines can be customized based on capacity, product type, workshop space, and customer requirements  

Is it possible to visit the machine or review sample products before purchasing?

 

It is possible to visit the production line or sample food industry machines from Hadaf Machine with prior coordination

 This includes observing the actual performance of the machines before purchase

Yes, with prior coordination, customers can visit the production line or sample machines

The visit includes observing the real performance of the machines, production quality, and installation process, making the purchase decision easier and more reliable